- Does anyone need to download an app or make an account?
- No, not to add a photograph. A guest never needs an app, an account, a name or an email address, on the trial or on the paid plan. The host can create and try a wall the same way, with no account at all, and only needs one, made with an email and a six-digit code or with Google or Microsoft, at the point of paying for the event.
- How long does it take to set up a wall?
- About a minute. Give the wall a name, a date, a look and a cover photograph, and the guest page and QR code are ready to try straight away.
- What do we get to print for the day?
- A print-ready A4 PDF with one sign for the entrance and four table cards, plus a large PNG for anything else. The QR code comes in ten designs across six colours, and every one is tested to make sure it scans.
- What shows on the screen during the party?
- One of four layouts: photographs laid out like prints, one at a time, a drifting gallery, or a mosaic. A new photograph always lands as a print first, then settles into whichever layout is running, and when nothing new has arrived for a while the wall walks back through the evening rather than sitting still. A title card carrying the QR code appears between photographs.
- What screen do we need, and what if the venue's wifi is weak?
- Any screen with a browser: a smart TV, a laptop plugged into a projector, or a tablet on a stand. Nothing to cast to and nothing extra to install. A weak connection does not stop an upload either; it continues in the background and picks up again once the connection returns, and the wall reconnects the same way.
- Can we change how the wall looks once the party has started?
- Yes, at any point, from the wall's own on-screen controls or from the settings in the dashboard. The wall follows within a second: the layout, how long each photograph stays up, the code, and whether guests' lines and hearts are on.
- Can guests add video as well as photographs?
- Yes, up to 25 MB per file. There is no separate limit on how long a video may run beyond that size, and a video is never re-encoded or compressed.
- What about iPhone photos, or adding several at once?
- iPhone photographs saved as HEIC convert automatically, so nothing looks broken later. A guest can also choose several files from their gallery in one go rather than adding them one by one.
- What do guests see on the guest page?
- Three tabs: the newest photographs as they arrive, their own, and the favourites. A guest can give any photograph a heart or write a short line under it, if the host has left both turned on; the host can switch either off from the dashboard.
- Can guests see how many photographs are left on the trial?
- No. The guest page never shows a running count of anything, on the trial or afterwards.
- How do we get all the photographs after the event?
- As one download: the whole album as a single zip file, straight from the dashboard. On the paid plan the originals inside it are full resolution, exactly as guests uploaded them.
- How long are the photographs kept?
- 7 days on the trial, 365 days once the evening is paid for. If the host gave an email address, a reminder goes out before anything is deleted, so there is time to download everything first.
- Can we take down a photograph we would rather not keep?
- Yes. The host can remove any single photograph from the dashboard at any point, whether it arrived yesterday or a year ago.
- Is Galawall free to try?
- Yes. Trying it costs nothing: 50 photographs, the whole wall, no card required.
- How much does the evening cost, and is it a subscription?
- One payment, $49, per event, and nothing recurring. "The evening" covers unlimited photographs and video, full-resolution originals, and 365 days of storage, with no subscription to remember to cancel afterwards.
- Does the price depend on how many guests come, and how do we pay?
- No, it stays the same whether ten guests scan the code or three hundred. Payment is by card, Apple Pay or Google Pay, in the host's own currency.
- Is there a receipt when we pay?
- Yes, by email, sent as soon as the payment goes through. It carries the event's name, the amount and currency, the payment reference, the date the photographs are kept until, and a link back to the dashboard. It goes to whichever email the host gave; a host who paid without one can add an email address from the dashboard afterwards.
- What happens if the wall does not work as we say it does?
- Write to support@galawall.com. If the wall genuinely does not do what we say it does, we would rather refund the event than argue about it.
- Where are our photographs stored, and do guests share personal details?
- On Google's servers in the EU. Guests are never asked for a name or an email address before they can add something to the wall.
- Can a guest ask to have their own photograph removed?
- Yes, through the host. Only the host can take a photograph down, from the dashboard, so a guest who wants theirs removed asks the host to do it; the host can also delete the whole event outright.
- Who is behind Galawall, and how do we reach support?
- Kunn AS, a Norwegian company. Support answers by email at support@galawall.com.
